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Employment
Services
Customer Service
Representative III
STAFF HUMAN RESOURCES
UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Deadline
to Apply: November
04, 2009
| Class |
Department |
%
Time (# of months) |
Work
Hours |
Minimum
Salary |
| Customer Service Representative
III |
USFSCO Business
|
100% (12
months) |
To be
determined
|
$16.04/hr |
Once
you have submitted your exam request, test
dates are sent by e-mail and followed by US mail. Please check your
e-mail. Test dates for this posting CANNOT be rescheduled.
To
view your exam dates, exam scores, and current register positions online,
just
go to jobs.illinois.edu.
Log in and click on "Civil Service Activity."
Minimum Qualifications:
1. Possession
of credential requirements listed for the Customer
Service Representative II
Customer
Service Representative II
1. High school graduation or equivalent.
(a)
3 years of responsible experience in customer services, public
relations, or other related
experience requiring public contact.
OR
(b) Credit
for 120 semester hours of college training, 48 of which were in
business administration,
communications, public relations, or other fields involving
public/social relations (or a Bachelor’s
degree in such fields).
OR
(c)
Any combination of the above computed on a proportional basis.
2. Valid Illinois
driver’s license if an essential function of the position.
2. One year
of work experience comparable to that gained as a
Customer
Service Representative II.
Personal Attributes Needed to Undertake Job as a Customer
Service Representative III:
1. Extensive knowledge of public relations.
2. Extensive knowledge of office practices and procedures.
3. Excellent
communication skills.
4. Skill
in exercising independent judgment.
5. Ability
to coordinate and oversee activities of subordinates.
To
view minimum
qualifications for this classification:
http://www.sucss.state.il.us/documents/ClassSpecs/htm/SPEC4807_3205.htm
Additional
Preferred Skills/Experience:
None
Special
Instructions:
You must submit copies of your college
transcripts if using the education listed on your online
application to qualify to take this exam.
Transcripts must be forwarded to University of Illinois Staff
Human Resources, 52 East Gregory Drive, Champaign, IL 61820,
Attn: Tori Exum, no later than November 04, 2009.
You may also fax transcripts to (217) 244-7304, Attn: Tori
Exum, no later than November 04, 2009.
To Apply
Applicants
and Employees must submit an on-line Application and Exam Request form
(you must submit both) at jobs.illinois.edu.
If an application was previously submitted, an update is still required.
If an application and exam request are not submitted together, the
applicant/employee will be disqualified for consideration and the exam request
denied. Your request to create a civil service
application will be processed within three (3) business days
(Monday - Friday). Your logon ID will be emailed to
you. When you receive your logon information, you can
complete your online employment application.
If you
have any questions, call us during regular office hours (8:30 A.M. to 4:00 P.M., Monday
through Friday) at 217-333-2137.
We appreciate your interest in University employment.
Mark Overmier................... zorkahn@illinois.edu
Last Update: 11/03/2009
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